About US:
The Higgins Lake Campground & its sister locations are more than just a place to stay—they are a destination for relaxation, adventure, and connection with nature. We take pride in delivering exceptional guest experiences, and we’re looking for passionate Guest Services Specialists that strive on building lasting guest relationships.
Position Summary:
The Higgins Lake Campground is seeking a Front Desk and Reservation Specialist who strives to create a memorable welcome, a smooth stay, and a warm farewell for every guest. You will assist with check-in and check-out, respond to inquiries, support on-site events, and curate meaningful interactions to ensure guests’ satisfaction and delight. If you have a passion for hospitality and enjoy fostering unforgettable experiences, we’d love to meet you.
Key Responsibilities
- Reservation Management: Process reservations, payments, cancellations, and re-bookings with accuracy.
- Sales and Reservations: Handle incoming inquiries and convert them into confirmed reservations through phone, email, and chat.
- Warmly greet and welcome guests, supporting check-in, check-out, and accommodation assignments.
- Guest Assistance: Help guests select accommodations and services that match their preferences, upselling when appropriate.
- Assist with guest requests, including on-site needs and local recommendations.
- Proactively resolve guest complaints and facilitate re-bookings.
- Customer Service Excellence: Address guest inquiries and concerns promptly, ensuring a seamless experience from start to finish.
- Revenue Maximization: Use sales techniques to upsell additional services and exceed revenue targets.
- Maintain a clean and organized workspace and guest-facing areas.
- Oversee store & sales inventory
- Food Service: Scoop Ice Cream and Prepare Food (pizza, lemonade, and wings)
Perks & Benefits
- Competitive pay and potential for growth
- Paid Time-Off (accrued)
- The chance to work in a beautiful, nature-filled setting
- Be part of a passionate team that values creativity and innovation.
- Personal and professional growth in a growing company.
- Discounts and free stays at our locations.
Requirements:
- At least 1 year of experience in a similar hospitality role.
- Tech-savvy and comfortable with cloud-based applications.
- Proficient in Google Suite and computer skills.
- Strong verbal and written communication skills.
- Self-motivated, organized, and goal-oriented with a track record of success.
- Resides within driving distance of The Higgins Lake Campground in Roscommon, MI
The Person We're Looking for Will Have:
- A passion for hospitality and delighting guests.
- Strong relational skills with a magnetic, charming demeanor.
- Comfort with sales and a proactive attitude.
- Attention to detail and thoroughness.
- Excellent customer service skills.
- Previous food and beverage experience preferred.
Position Type: Full-Time/Part-Time Seasonal
Wage: $13.00 - $15.00 BOE
Location: (On-site) Roscommon, Michigan
About US:
The Higgins Lake Campground & its sister locations are more than just a place to stay—they are a destination for relaxation, adventure, and connection with nature. We take pride in delivering exceptional guest experiences, and we’re looking for passionate Guest Services Specialists that strive on building lasting guest relationships.
Position Summary:
As a Housekeeper you'll be the magic behind our unforgettable guest experiences! Your eye for detail will help transform our cabins into sanctuaries for reconnections and comfort, creating the perfect atmosphere for our guests to unwind and connect with nature. If you’re passionate about hospitality and dedicated to delivering the highest standards of cleanliness, this is the role for you.
Key Responsibilities
- Experience: Previous experiencing in commercial housekeeping. Comfortable using tech-based systems and checklist
- Mindset: Positive, professional attitude with strong communication skills
- Attention to Detail: Strong focus on maintaining high standards of cleanliness and presentation.
- Physical Ability: Ability to stand, bend, squat & lift up to 30 lbs
- Team Player: Excellent communication skills and a collaborative attitude.
- Transportation: Reliable transportation-- residing within 25 minutes of the property.
Perks & Benefits
- Performance Bonuses: Weekly incentives tied to personal performance and results
- Personal Time-Off (accrued) & Flexible Scheduling
- The chance to work in a beautiful, nature-filled setting
- Be part of a passionate team that values creativity and innovation.
- Growth-Focused Environment: We invest in your personal and professional development with ongoing training.
- Discounts and free stays at our locations
Requirements:
- Ability to stand, bend, squat & lift up to 30 lbs
- Comfortable using tech-based systems and checklist
- Positive, professional attitude with strong communication skillsPositive, professional attitude with strong communication skills
- Reliable transportation
Position Type: Part-time / Seasonal
Wage: Competitive
Location: (on-site) Roscommon, Michigan
Full-time is available for those that are able to commute between our Michigan locations